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Return Policy

 

Return Policy

Return Procedures:

JWL Enterprises proudly offers a money back guarantee  on all approved returns under $500 upon request. All exchanges and returns are at the discretion of JWL Enterprises Inc. and must have a return merchandise authorization (RMA) number.  A RMA number must be obtained within 14 days of receipt of merchandise.  Merchandise must be undamaged and returned in new condition in its orginal packaging. You may request a RMA number by filling out the exchange and return form below.

 

Returning Damaged Merchandise:

It is the customer’s/receiver’s responsibility to note any damage or possible damage to the delivery driver upon delivery. Damaged or missing items must be reported to JWL Enterprises within 48 hours of receipt. DO NOT discard any packing until you have determined the item is in acceptable condition and does not need to be returned for any reason. It is the responsibility of the shipper to file damage claims with the carrier. It is the customer’s responsibility to keep the package in the condition it was received and have it available for the carrier to pick up and inspect. Failure to do any of the above may invalidate the claim or delay the claim process, which in return can invalidate or delay the credit process to your account. Defective merchandise is dealt with based on the manufacturer’s warranty.

Shipping Procedures for Returns:

All items must be in their original box and packaging and returned via insured, pre-paid freight to the address specified by the JWL Enterprises Customer Service Representative. We suggest shipping with a carrier that provides proof of delivery, as items lost or damaged in transit cannot be credited back. Your RMA number must be noted on the shipping label so we can associate it with your account. Please do not write the RMA number on the box, products cannot be accepted if their original boxes are marked, damaged or written on. Boxes without an RMA number on the shipping label will not be accepted and will be shipped back to the customer collect. Shipping charges are nonrefundable. JWL Enterprises pays return shipping ONLY for items shipped to you in error or received damaged.

Orders shipped to addresses outside the United States:

Orders shipped to addresses outside the Continental United States may be assessed a tax or duty by the country accepting the package(s). Taxes, duties or brokerage fees are to be paid directly by the customer and are not refundable under any circumstances. Please check with your customs office to make sure you understand all fees that may be assessed on your order.

Receiving Credit for your Return:

After your return has been received and inspected, a restocking fee of up to 20% of the original cost of the item may be charged. When returning a product that originally received free shipping, your credit will be reduced by the outgoing shipping costs incurred by JWL Enterprises. JWL Enterprises reserves the right to determine the value of an item that has been exchanged or returned. Credit will then be issued in the form of store credit to your JWL Enterprises account (your account number is your Customer ID on your invoice). Store credit can be used towards any product sold by JWL Enterprises and must be used within 12 months from the date credit was issued

 

 

Once you have submitted your online form you will receive a confirmation number via email for your RMA request (this is a receipt for your RMA request, this is NOT your RMA number and is not an approval to return your merchandise). A Customer Service Representative will contact you for any additional information that may be needed and to assign your RMA number if approved for return (number is valid for 14 days). JWL Enterprises reserves the right to determine applicability; custom and made to order equipment or supplies may be excluded.

Exchanges and Returns

We want you to be completely satisfied with any purchase that you make on an JWL Enterprises Inc. * website. We know how frustrating it can be when the product that you ordered arrives damaged or just isn’t what you expected. If you would like to exchange or return a product please take a couple of minutes to review our complete return polocy above..
To make a return or exchange you must submit an official request. If we authorize the request, we will provide you with a Return Merchandise Authorization (RMA) number as well as packing and shipping instructions. Please do not return any merchandise without a company issued RMA number.
Please complete the form below to submit your request.
Please list as much information as possible.
* Indicates required fields
First Name:* Last Name:*
Company Name:
Email:*
Additonal Email:
State Shipped To:*
Shipping Address Zip Code:*
Daytime Phone Number:*
Equipment Model Name & Number:*
Equipment Serial Number:
Shopping Cart Number:
Reason for Exchange/Return:*
Comments or Questions:
Please Note: Submittal of this form does not constitute or take the place of receiving an JWL Enterprises issued RMA number. We will not accept returned merchandise without an JWL Enterprises issued RMA number. Please review our complete return polocy above for more information.

Product Images & Typographical Error Disclaimer

In the event that a JWL Enterprises, Inc. product is mistakenly listed at an incorrect price or quantity,JWL Enterprises reserves the right to cancel or refuse any orders placed for product listed at the incorrect price or quantity. JWL Enterprises, Inc. reserves the right to cancel or refuse any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, JWL Enterprises, Inc. will issue a credit to your credit card account in the amount of the incorrect price.

Due to the variances in computer monitors, we cannot guarantee that the color represented in a product image on your monitor is exactly as it appears in the physical world. Additional accessories or contents depicted in product images are not provided with the product unless clearly stated in writing.

 

Prices subject to change without notice. All pricing is in U.S. dollars. Prices exclude shipping and handling charges and any applicable taxes, unless otherwise stated. Returns may be subject to a restocking fee. Missouri residents add 6.475% sales tax.Contact us by email at

support@officeequipmentpro.com . Call us toll free at 866 245 0216 8am -4pm CST, Monday - Friday.
Shipping Policies

US Ground Shipping
See related items for shipping charge. Items that are heavier than the normal ground shipping charge may have to be shipped by freight call for freight charge.

If you are outside of the continental US or if you would like expedited shipping, please contact us for a shipping quote.